Refund policy
RETURN AND REFUND POLICY
Effective Date: July 29, 2026
14-DAY RETURN PERIOD
You may request a return within 14 calendar days after your order is delivered. To qualify, the product must be unopened, unworn, unwashed, unused, and unaltered; have all original tags, protective liners, and hygiene seals fully attached and intact; be in its original packaging and resalable condition; and include valid proof of purchase.
Contact us at AOKIEIWA@gmail.com before returning any product. Returns sent without prior authorization may not be accepted. Do not return products directly to an Amazon FBA warehouse unless we provide that specific return address and written authorization. After approval, we will provide return instructions and the designated return address.
INTIMATE APPAREL AND HYGIENE-SENSITIVE PRODUCTS
For health and hygiene protection, intimate apparel, lingerie, panties, bodysuits, and other hygiene-sensitive products cannot be returned or exchanged once the product packaging or hygiene seal has been opened, removed, or broken; the product has been tried on, worn, washed, altered, stained, damaged after delivery, or otherwise used; or any tag, protective liner, or hygiene strip has been removed.
Opening the outer shipping package alone does not make a product non-returnable, provided the product's own packaging, tags, protective liners, and hygiene seals remain completely intact.
This restriction does not apply when a product is defective, damaged during delivery, materially different from its description, or incorrectly shipped. Nothing in this policy limits any non-waivable rights under applicable law.
DAMAGED, DEFECTIVE, OR INCORRECT PRODUCTS
Inspect your order promptly after delivery. If you receive a damaged, defective, or incorrect product, contact AOKIEIWA@gmail.com within 14 calendar days after delivery. Include your order number, a description of the problem, and clear photographs of the product, packaging, shipping label, and damage or defect.
If approved, we will provide an appropriate remedy, which may include a replacement, refund, or prepaid return instructions.
RETURN SHIPPING COSTS
For returns based on personal preference, incorrect size selection, or a change of mind, the customer is responsible for return shipping costs. Original shipping charges, if any, are non-refundable unless the product was defective, damaged during delivery, or incorrectly shipped. Use a trackable shipping service. We are not responsible for unauthorized returns or packages lost before reaching the designated return facility.
REFUNDS
After receiving and inspecting an authorized return, we will notify you whether the refund is approved. Approved refunds will be issued to the original payment method within seven business days after inspection. Your bank or payment provider may require additional time to post the refund. We do not charge a restocking fee for eligible returns.
ORDER CANCELLATIONS
Cancellation requests may be sent to AOKIEIWA@gmail.com. We will make reasonable efforts to cancel an order that has not entered fulfillment. Once an order enters Amazon FBA fulfillment or has shipped, it may no longer be cancelled and must be handled under this policy.
CONTACT
株式会社青木永和, operating as VORIXIA
Email: AOKIEIWA@gmail.com
Telephone: +81 72-248-6807